Delivery Information
Dispatch
Orders are prepared by hand and are normally dispatched on the next working day. Orders placed on weekends or bank holidays will be processed on the next working day.
Delivery options
- United Kingdom: Free Royal Mail Tracked 24 delivery.
- European Union: Standard international delivery is £14.99.
- Other supported international destinations: Standard international delivery is £23.99.
The available service and final postage charge are shown at checkout before payment.
Delivery times
Royal Mail Tracked 24 aims to deliver UK orders on the next working day after dispatch, but this is not guaranteed. International orders can take longer and may be delayed by customs or local postal services. Customers are responsible for checking local import restrictions and may be responsible for customs charges or taxes.
Address details
Please check the recipient’s address carefully before ordering. Contact us immediately if an address needs changing; changes cannot be guaranteed after preparation or dispatch.
Delayed, missing or damaged orders
Email james@behindtheenvelope.com with your order number. For damage, please also include photographs of the packaging and contents.